Prompt and expert repair
- Mon to Fri | 9am to 5pm
Click the button below to complete our contact form and we will get straight back to you.
Email us on: rma-request@mobilecomputer-repair.co.uk quoting the model numbers of the devices (along with serial numbers and reported faults if known) and we will email you an RMA returns number and shipping label.
Log faulty devices via our web portal (please contact us for a username, password and login details).
Alternatively, you are welcome to ship the devices directly to our repair centre enclosing covering paperwork and we will automatically acknowledge receipt upon arrival.
Repair centre address: Mobile Computer Repair Ltd, Unit D1, Arena Business Centre, Holyrood Close, Poole, Dorset BH17 7FP
When your faulty mobile scanner arrives at our UK repair centre, it is immediately logged into our repair management system and assigned a unique barcoded job number for full tracking. Our online portal allows you to monitor repair progress in real time.
One of our experienced mobile scanner repair technicians will assess the issue and provide a detailed repair quotation (PDF format) via email. If you choose not to proceed, we’ll return your device unrepaired at no cost.
Upon approval, your mobile scanner will undergo expert repair, rigorous testing, and a full quality inspection to ensure peak performance. Every device is cleaned, securely repackaged, and shipped via next-working-day, fully insured delivery.
For added convenience, we provide full tracking via our web portal and send electronic invoices (PDF format) upon despatch. Debit and credit card payments are available for non-account holders.
In most cases a lot of mobile scanners can be repaired depending on the issue that is uncovered during the diagnostic process. Common issues like cracked screens, faulty scan engines, damaged buttons, or battery problems can usually be fixed.
There could be several reasons why your mobile barcode scanner isn’t working:
A quick check of the battery, lens cleanliness, and a software restart often solves simple issues.
In some cases you can troubleshoot your own barcode scanner, however if you run into issues we’d be more than happy to book a repair to diagnose common issues.
The average lifespan of a mobile scanner is typically between 3 to 5 years, depending on how heavily it’s used and how well it’s maintained. Rugged or industrial-grade scanners may last longer with proper care.
